Thursday, August 12, 2004
More Customer Unsatisfaction
While I'm on the topic of corporations who are trying unsuccessfully to get me to give them my money (see post immediately below), here's another story.
My AT&T cell phone plan is up to expire in a couple of weeks, so Shelly and I are looking to get some sort of a plan where we can have unlimited calling between the two of us. She has a Sprint contract that doesn't expire for another year and a half, so the starting point for the search is that Shelly will remain using Sprint.
I went to the Sprint store and asked what our options were, and I was told that I could get an extra line on Shelly's plan that would give us free unlimited Sprint-to-Sprint calling (that's not just between the two of us, but with any other Sprint customer as well), free roaming, and of course unlimited free nights and weekends. For less money than we are currently spending on both her Sprint plan and my AT&T plan. Sounds great.
So I went in to the AT&T store to see if they could beat that. Sure, they also have a plan that allows free unlimited AT&T-to-AT&T calling, but there is no plan (I swear I've heard of this kind of a deal before) where I can designate one particular number and get unlimited calling to or from that number. Shelly would have to ditch her Sprint plan at a cost of hundreds of dollars.
So I told the guy to his face that I was going to leave AT&T and become a Sprint customer. And I will. I actually would have liked to have stayed with AT&T, because I don't want to have to change phone numbers. I just wanted unlimited calling to one particular non-AT&T number. Is that so hard? Apparently so. And AT&T has lost a customer because of it.
My AT&T cell phone plan is up to expire in a couple of weeks, so Shelly and I are looking to get some sort of a plan where we can have unlimited calling between the two of us. She has a Sprint contract that doesn't expire for another year and a half, so the starting point for the search is that Shelly will remain using Sprint.
I went to the Sprint store and asked what our options were, and I was told that I could get an extra line on Shelly's plan that would give us free unlimited Sprint-to-Sprint calling (that's not just between the two of us, but with any other Sprint customer as well), free roaming, and of course unlimited free nights and weekends. For less money than we are currently spending on both her Sprint plan and my AT&T plan. Sounds great.
So I went in to the AT&T store to see if they could beat that. Sure, they also have a plan that allows free unlimited AT&T-to-AT&T calling, but there is no plan (I swear I've heard of this kind of a deal before) where I can designate one particular number and get unlimited calling to or from that number. Shelly would have to ditch her Sprint plan at a cost of hundreds of dollars.
So I told the guy to his face that I was going to leave AT&T and become a Sprint customer. And I will. I actually would have liked to have stayed with AT&T, because I don't want to have to change phone numbers. I just wanted unlimited calling to one particular non-AT&T number. Is that so hard? Apparently so. And AT&T has lost a customer because of it.
Comments: Post a Comment
